Support

01Contact

Email support@ai72app.com or use the Support screen.

02Never send

Do not send passwords, SMS codes, full payment-card numbers, government identity documents, or unnecessary intimate media.

03Contact channels

The current public support address for general support, account deletion, privacy/data requests, moderation appeals, technical issues, and legal/IP requests is support@ai72app.com. In-app support/help flows may be used where available. For safety violations, in-app report and block tools may provide better chat, profile, media, or session context. If no separate law-enforcement, privacy, or legal channel is published, those requests may be routed through support.

04Emergency disclaimer

72 support is not an emergency response service. If you face physical danger, threats, sextortion, stalking, self-harm risk, child-safety risk, sexual exploitation, urgent fraud/financial risk, or real-world following, contact local emergency services, law enforcement, or a trusted person. Reports, blocks, and support requests are important, but they may not be sufficient in an emergency.

05What to include in a support request

A useful request may include your account phone number or user identifier where available, app version, device model, operating system, approximate date/time, category, subject, clear description, relevant profile/chat/report/media context, and whether the issue is safety-related or urgent. Screenshots should be sent only when safe, lawful, and necessary. Do not send passwords, bank card numbers, private keys, unnecessary identity documents, or unrelated sensitive documents.

06Safety reports versus general support

For user-to-user safety violations, in-app report and block tools may provide better context. Serious safety issues may be handled through both report/block and support. In an emergency, contact local authorities or emergency services first.

07Child safety

72 has zero tolerance for CSAM, grooming, sexual exploitation, coercion, trafficking, underage users, or sexualized content involving minors. Suspected child-safety issues should be reported through report/block and support. In urgent or serious cases, contact local authorities. 72 may restrict content, suspend accounts, preserve records, use human/admin review, and respond to valid legal processes where appropriate.

08Privacy, data rights, and account deletion support

Subject to applicable law, users may request access, correction, deletion, restriction, objection, portability, consent withdrawal, or privacy assistance through support or in-app paths. 72 may need to verify account ownership. Uninstalling the app, disabling notifications, blocking someone, or deleting a chat for yourself is not account deletion. Use the in-app account deletion flow or support@ai72app.com for deletion requests. Some records may be retained for safety, legal, moderation, abuse-prevention, audit, dispute, or compliance reasons.

09Moderation appeals

If you believe a moderation, content, media, feature, or account decision was wrong, you may request review through support or an available in-app appeal path. Appeal does not guarantee restoration of an account, feature, or content. Explanations may be limited for reporter safety, child safety, privacy, anti-abuse, fraud prevention, security, or legal reasons. Abusive appeals, support spam, threats, or intentional false reports may lead to enforcement.

10Law enforcement and legal requests

72 may respond to valid legal requests subject to applicable law. Where required or permitted, 72 may preserve or disclose records to protect users, address child safety, threats, fraud, abuse, or valid legal process. 72 does not disclose user data in response to informal or unauthorized requests. If no dedicated legal/law-enforcement channel is published, requests may be routed through support@ai72app.com for internal triage.

11Copyright, IP, and impersonation

Copyright, trademark, personality-rights, impersonation, unauthorized image/name use, deepfake, or manipulated-identity concerns may be reported through support. Requests should include claimant identity/contact, content link or context, rights basis, good-faith statement, and requested action. 72 may request additional proof or restrict content.

12Security vulnerability reports

Security issues should be reported responsibly. Do not exploit issues, access user data, scrape or exfiltrate data, or publicly disclose details before remediation. Reports may include affected area, safe reproduction steps, and impact. This document does not create a bug bounty, permission to test production, or permission to violate the Terms.

13Response times and prioritization

72 aims to review support requests as reasonably possible. Safety, child safety, account security, abuse, deletion/privacy, and legal requests may be prioritized. Response times may vary by volume, urgency, language, evidence, verification needs, and legal complexity. 72 does not guarantee immediate response or a fixed SLA; support is not an emergency service.

14Languages

72 may offer multiple app languages, but support language coverage may vary. Translation tools may be used for support requests and may be inaccurate. Legal meaning may depend on the canonical document, locale version, and registry record.

15What support cannot do

Support is an important help channel, but it does not guarantee the following outcomes.

• Guarantee real-world safety, identity, compatibility, or relationship outcomes.
• Act as police, emergency service, crisis hotline, or legal/medical/financial advisor.
• Guarantee recovery of deleted accounts or data.
• Guarantee refunds for App Store / Google Play subscriptions or cancel platform subscriptions on your behalf unless the platform explicitly supports that action.
• Remove screenshots, screen recordings, or another-device recordings taken outside 72.
• Guarantee detection of every scam, fake profile, or abuse case.
• Guarantee notification delivery or disclosure of every moderation detail.

16User responsibilities when contacting support

Provide truthful information, do not harass support, do not send threats or spam, do not submit fake reports, do not send unnecessary sensitive documents, and keep your account and device secure. Use emergency channels for urgent danger.

17Data used for support

Support requests may involve account identifiers, contact information, device/app/log information, screenshots or descriptions, report/block/moderation context, chat/media context where necessary, admin notes, audit logs, deletion/privacy request records, and support replies. Support records may be retained for safety, compliance, dispute resolution, fraud prevention, audit, and legal obligations under the Privacy Policy and Account and Data Deletion document.

18What support can help with

Contact support about account access, verification, profile media, discovery, offers, chats, media delivery, translation, subtitles, notifications, permissions, purchases or missing entitlements. Support also receives privacy and deletion requests, moderation appeals, impersonation and intellectual-property concerns, vulnerability reports and legal requests. For user-to-user abuse, use in-app reporting and blocking as well, so the relevant context is available. Support is not an emergency service.

19Language and clear communication

You can write in your preferred language. Translation tools may assist in handling requests; wording can be imperfect, so include dates, the affected feature and clear context. Language availability in the app does not promise an immediate human support response in every language. If a reply is unclear, ask for clarification. Do not send passwords, one-time login codes, full payment-card information or illegal media.