Inkxaso

01Qhagamshelana

Thumela i-imeyile ku support@ai72app.com okanye usebenzise isikrini seNkxaso.

02Ungaze uthumele

Musa ukuthumela amagama ayimfihlo, iikhowudi ze-SMS, amanani apheleleyo ekhadi lentlawulo, amaxwebhu esazisi sikarhulumente, okanye imidiya esondeleyo engafunekiyo.

03Amatshaneli onxibelelwano

Idilesi yoluntu yangoku yenkxaso ngokubanzi, ukucinywa kweakhawunti, izicelo zobumfihlo/datha, izibheno zohlolo lomxholo, imiba yobugcisa, kunye nezicelo zomthetho/ze-IP yi support@ai72app.com. Iiflow zenkxaso/uncedo ngaphakathi kwe-app zinokusetyenziswa apho zikhona. Ngokophulwa kokhuseleko, izixhobo zangaphakathi zokuxela nokuvala zinokunika umxholo ongcono wengxoxo, weprofayile, wemidiya, okanye weseshoni. Ukuba akukho tshaneli eyahlukileyo yokunyanzeliswa komthetho, ubumfihlo, okanye yezomthetho epapashiweyo, ezo zicelo zinokuhanjiswa ngenkxaso.

04Isilumkiso sengxamiseko

Inkxaso ye-72 ayiyona inkonzo yokuphendula ngokukhawuleza. Ukuba ujongene nobungozi bomzimba, izoyikiso, ukuthunjwa ngesondo, ukulandelwa, umngcipheko wokuzenzakalisa, umngcipheko wokhuseleko lomntwana, ukuxhatshazwa ngokwesondo, ubuqhophololo obungxamisekileyo/umngcipheko wemali, okanye ulandelelwano lwehlabathi lokwenyani, qhagamshelana neenkonzo zikaxakeka zasekuhlaleni, abezomthetho, okanye umntu omthembileyo. Iingxelo, iibhloko, kunye nezicelo zenkxaso zibalulekile, kodwa zisenokungonelanga kwiimeko ezingxamisekileyo.

05Into ekufuneka ifakwe kwisicelo senkxaso

Isicelo esiluncedo sinokubandakanya inombolo yefowuni yeakhawunti yakho okanye isazisi somsebenzisi apho sikhona, uguqulelo lwe-app, imodeli yesixhobo, inkqubo yokusebenza, umhla/ixesha eliqikelelwayo, udidi, isihloko, inkcazelo ecacileyo, umxholo ofanelekileyo weprofayili/ingxoxo/ingxelo/imedia, kunye nokuba ingxaki inxulumene nokhuseleko okanye ingxamisekile. Iiscreenshot kufuneka zithunyelwe kuphela xa zikhuselekile, zisemthethweni, kwaye ziyimfuneko. Musa ukuthumela amagama-mfihlo, amanani ekhadikhadi lebhanki, izitshixo zabucala, amaxwebhu esazisi angafunekiyo, okanye amaxwebhu abucala angahambelaniyo.

06Iingxelo zokhuseleko xa zithelekiswa nenkxaso eqhelekileyo

Kwiingozi zokhuseleko phakathi kwabasebenzisi, izixhobo zokuxela nokuvimba ngaphakathi kwe-app zinokunika umxholo ongcono. Imicimbi enzulu yokhuseleko inokusingathwa ngazo zombini iingxelo/ukuvimba kunye nenkxaso. Kwimeko yonxunguphalo, qhagamshelana kuqala nabasemagunyeni basekuhlaleni okanye iinkonzo zongxamiseko.

07Ukhuseleko lwabantwana

72 ayinakuze iyamkele i-CSAM, ukulobola abantwana, ukuxhatshazwa ngokwesondo, ukunyanzeliswa, ukurhweba ngabantu, abasebenzisi abangaphantsi kweminyaka, okanye umxholo wesondo obandakanya abantwana. Imicimbi ekrokrelwa enxulumene nokhuseleko lwabantwana kufuneka ixelwe ngengxelo/ukuvala kunye nenkxaso. Kwiimeko ezingxamisekileyo okanye ezinzima, qhagamshelana nabasemagunyeni basekuhlaleni. 72 inokuvala umxholo, imise iakhawunti, igcine iirekhodi, isebenzise uphononongo lomntu/umlawuli, kwaye iphendule kwiinkqubo zomthetho ezisemthethweni apho kufanelekileyo.

08Ubumfihlo, amalungelo edatha, kunye nenkxaso yokucima iakhawunti

Ngokuxhomekeke kumthetho osebenzayo, abasebenzisi banokucela ukufikelela, ukulungisa, ukucima, ukunciphisa, ukuchasa, ukuphatheka, ukurhoxiswa kwemvume, okanye uncedo lobumfihlo ngenkxaso okanye ngeendlela zangaphakathi kwi-app. 72 inokufuna ukuqinisekisa ubunini beakhawunti. Ukukhupha i-app, ukucima izaziso, ukuvimba umntu, okanye ukucima incoko kuwe akusiko ukucima iakhawunti. Sebenzisa inkqubo yangaphakathi ye-app yokucima iakhawunti okanye support@ai72app.com kwizicelo zokucima. Ezinye iirekhodi zinokugcinwa ngenxa yokhuseleko, umthetho, ukulawulwa, ukuthintela ukuxhatshazwa, uphicotho, iingxabano, okanye ukuthobela imithetho.

09Izibheno zokulawulwa

Ukuba ukholelwa ukuba isigqibo sokulawulwa, umxholo, imedia, uphawu, okanye iakhawunti besingalunganga, ungacela uphononongo ngenkxaso okanye kwindlela ekhoyo yangaphakathi ye-app yezibheno. Isibheno asiqinisekisi ukubuyiselwa kweakhawunti, uphawu, okanye umxholo. Iinkcazo zinokulinganiselwa ngenxa yokhuseleko lwabaxeli, ukhuseleko lwabantwana, ubumfihlo, ukuthintela ukuxhatshazwa, ukuthintela ubuqhetseba, ukhuseleko, okanye izizathu zomthetho. Izibheno ezixhaphazayo, i-spam yenkxaso, izoyikiso, okanye iingxelo zobuxoki ngenjongo zinokukhokelela ekuthathweni kwamanyathelo okunyanzelisa.

10Amapolisa kunye nezicelo zomthetho

I-72 inokuphendula kwizicelo ezisemthethweni ezisemthethweni ngokuxhomekeke kumthetho osebenzayo. Apho kufuneka okanye kuvunyelwe, 72 inokugcina okanye iveze iirekhodi ukukhusela abasebenzisi, idilesi yokhuseleko lwabantwana, izoyikiso, ubuqhophololo, ukuxhatshazwa, okanye inkqubo esemthethweni yezomthetho. I-72 ayivezi idatha yomsebenzisi ekuphenduleni izicelo ezingacwangciswanga okanye ezingagunyaziswanga. Ukuba akukho mjelo ozinikeleyo womthetho/wonyanzeliso lomthetho upapashiweyo, izicelo zinokuthunyelwa kwi-support@ai72app.com kuvavanyo lwangaphakathi.

11Ilungelo lokushicilela, IP, kunye nokuzenza omnye umntu

Iingxaki zelungelo lokushicilela, uphawu lorhwebo, amalungelo obuntu, ukuzenza omnye umntu, ukusetyenziswa okungagunyaziswanga komfanekiso/igama, i-deepfake, okanye isazisi esiguqulweyo zingaxelwa ngenkxaso. Izicelo kufuneka zibandakanye isazisi/uqhagamshelwano lommangali, ikhonkco lomxholo okanye umxholo wawo, isiseko samalungelo, isitatimenti sokholo oluhle, kunye nesenzo esiceliweyo. 72 inokucela ubungqina obongezelelweyo okanye ithintele umxholo.

12Iingxelo zobuthathaka bokhuseleko

Imicimbi yokhuseleko kufuneka ixelwe ngoxanduva. Musa ukusebenzisa kakubi imicimbi, ukufikelela kwidatha yabasebenzisi, ukutsala okanye ukukhupha idatha, okanye ukutyhila iinkcukacha esidlangalaleni phambi kokulungiswa. Iingxelo zinokubandakanya indawo echaphazelekayo, amanyathelo akhuselekileyo okuphinda kuveliswe ingxaki, kunye nefuthe layo. Olu xwebhu aludali i-bug bounty, imvume yokuvavanya imveliso esebenzayo, okanye imvume yokophula iMiqathango.

13Amaxesha okuphendula kunye nokubeka phambili

72 ijolise ekuhloleni izicelo zenkxaso ngokukhawuleza kangangoko kunokwenzeka. Ukhuseleko, ukhuseleko lwabantwana, ukhuseleko lweakhawunti, ukuxhatshazwa, ukucinywa/ubumfihlo, kunye nezicelo zomthetho zinokubekwa phambili. Amaxesha okuphendula anokwahluka ngokuxhomekeke kumthamo, ukungxamiseka, ulwimi, ubungqina, iimfuno zokuqinisekisa, kunye nobunzima bezomthetho. 72 ayiqinisekisi impendulo ekhawulezileyo okanye i-SLA emiselweyo; inkxaso ayisosixhobo sengxamiseko.

14Iilwimi

72 inokubonelela ngeelwimi ezininzi ze-app, kodwa ukhuseleko lweelwimi zenkxaso lunokwahluka. Izixhobo zoguqulelo zinokuthi zisetyenziswe kwizicelo zenkxaso kwaye zinokungachaneki. Intsingiselo yezomthetho inokuxhomekeka kuxwebhu olungundoqo, inguqulelo yendawo, kunye nerekhodi yobhaliso.

15Into inkxaso engenakuyenza

Inkxaso yindlela ebalulekileyo yoncedo, kodwa ayiqinisekisi ezi ziphumo zilandelayo.

• Ukuqinisekisa ukhuseleko lwenene, isazisi, ukuhambelana, okanye iziphumo zobudlelwane.
• Ukusebenza njengamapolisa, inkonzo yongxamiseko, ifowuni yoncedo lweengxaki, okanye umcebisi wezomthetho/wezonyango/wezemali.
• Ukuqinisekisa ukubuyiselwa kweeakhawunti okanye idatha ecinyiweyo.
• Ukuqinisekisa imbuyekezo yezibhaliso ze-App Store / Google Play okanye ukurhoxisa izibhaliso zeqonga egameni lakho ngaphandle kokuba iqonga lixhasa ngokucacileyo elo nyathelo.
• Ukususa iiscreenshot, ukurekhodwa kwesikrini, okanye ukurekhodwa kwesinye isixhobo okwenziwe ngaphandle kwe-72.
• Ukuqinisekisa ukufunyanwa kwayo yonke inkohliso, iprofayili yobuxoki, okanye imeko yokuxhatshazwa.
• Ukuqinisekisa ukuhanjiswa kwezaziso okanye ukutyhilwa kwazo zonke iinkcukacha zokulawulwa.

16Uxanduva lomsebenzisi xa enxibelelana nenkxaso

Nika ulwazi oluyinyani, musa ukuxhaphaza inkxaso, musa ukuthumela izoyikiso okanye i-spam, musa ukuthumela iingxelo zobuxoki, musa ukuthumela amaxwebhu abucala angafunekiyo, kwaye gcina iakhawunti nesixhobo sakho zikhuselekile. Sebenzisa amajelo ongxamiseko xa kukho ingozi engxamisekileyo.

17Idatha esetyenziswa kwinkxaso

Izicelo zenkxaso zinokubandakanya izichongi zeakhawunti, iinkcukacha zoqhagamshelwano, ulwazi lwesixhobo/app/log, iiscreenshot okanye iinkcazo, umxholo wengxelo/ukuvala/ukulawulwa, umxholo wengxoxo/imedia apho kufunekayo, amanqaku omlawuli, iilog zophicotho, iirekhodi zezicelo zokucima/ubumfihlo, kunye neempendulo zenkxaso. Iirekhodi zenkxaso zinokugcinwa ngenxa yokhuseleko, ukuthobela imithetho, ukusombulula iingxabano, ukuthintela ubuqhetseba, uphicotho, kunye nezibophelelo zomthetho phantsi koMgaqo-nkqubo waBucala kunye noxwebhu lweAkhawunti kunye nokuCinywa kweDatha.

18Yintoni enokuncedwa yinkxaso

Qhagamshelana nenkxaso malunga nokufikelela kwiakhawunti, uqinisekiso, imidiya yeprofayile, ukufumanisa, izindululo, iingxoxo, ukuhanjiswa kwemidiya, uguqulelo, izihlokwana, izaziso, iimvume, ukuthenga okanye izibonelelo ezingekhoyo. Inkxaso ikwamkela nezicelo zabucala nokucima, izibheno zolawulo, ukulingisa kunye nemicimbi yobunini beengqiqo, iingxelo zobuthathaka kunye nezicelo zomthetho. Ngempatho-gwenxa phakathi kwabantu abasebenzisa i-app, sebenzisa nengxelo engaphakathi kwi-app nokuthintela, ukuze umxholo ofanelekileyo ufumaneke. Inkxaso ayiyonkonzo yongxamiseko.

19Ulwimi nonxibelelwano olucacileyo

Ungabhala ngolwimi olukhetha ukulusebenzisa. Izixhobo zoguqulelo zinganceda ekuphatheni izicelo; amagama anokuba angagqibelelanga, ngoko faka imihla, into echaphazelekayo kunye nomxholo ocacileyo. Ukufumaneka kolwimi kwi-app akusithembisi impendulo ekhawulezileyo yomntu yenkxaso ngalo lonke ulwimi. Ukuba impendulo ayicacanga, cela ukucaciselwa. Musa ukuthumela amagama ayimfihlo, iikhowudi zokungena zexesha elinye, iinkcukacha ezigcweleyo zekhadi lentlawulo okanye imidiya engekho mthethweni.